Refund policy

Returns & Refund Policy

At Braille and Safety Signs, we are dedicated to delivering premium, code-compliant wayfinding signage to the Australian construction, building, and fit-out industries. If you are not completely satisfied with your procurement order, we provide transparent paths to process your returns smoothly.

1. Return Windows & Eligibility

  • Standard Stock Items: We accept return requests for standard, stock-manufactured sign plates within 30 days of the confirmed delivery date.
  • Condition Criteria: For standard change-of-mind returns, items must be unused, unaltered, and retained in their original commercial packaging.
  • Custom Customised Plates: Custom text signs, bespoke corporate room labels, or personalized orders manufactured specifically to your written project schedule cannot be returned for change-of-mind reasons, as they are custom-fabricated to order.

2. Faulty, Defective, or Non-Compliant Merchandise


Our goods come with immutable guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are fully entitled to a replacement or a 100% refund for a major product failure or manufacturing non-compliance issue.

  • If a sign arrives structurally damaged, contains incorrect braille embossing text, or fails official AS1428.1 compliance metrics, please contact our support desk at sales@brailleandsafetysigns.com.au immediately.
  • We will cover 100% of the return shipping logistics fees for verified faulty or non-compliant manufacturing assets.

3. How to Initiate a Commercial Return Process

  1. Email your formal return request to sales@brailleandsafetysigns.com.au, detailing your primary invoice reference number and enclosing supporting project site photography.
  2. Upon verification approval, our administration desk will issue a formal Return Authorization Number (RA#) alongside a trackable return postal shipping label.
  3. For change-of-mind returns, a flat-rate return shipping fee of $8.95 AUD will be deducted from your final issued refund amount to cover processing transit costs.

4. Refund Issuance & Processing Timelines


Once your returned items land back at our regional warehouse and pass quality verification checks, a full refund will be credited directly to your original corporate payment profile. Clean system-generated credit notes and refund notifications will be automatically transmitted to your accounts department. Please allow 5 to 7 business banking days for the refund credit to post to your financial ledger.

5. Order Cancellations & Rectifications


Because our automated processing systems are engineered to pack in-stock items swiftly to preserve strict building project schedules, cancellation requests must be received immediately after placement. Once an item has transitioned to active manufacturing or courier dispatch loops, cancellations cannot be applied.