Shipping policy

Shipping & Project Delivery Policy

At Braille and Safety Signs, we understand that construction schedules, fit-out timelines, and council handovers depend on precise logistical delivery execution. We are committed to processing and dispatching your compliance wayfinding assets rapidly across Australia.

1. Shipment Processing & Dispatch Timelines

  • Standard Stock Plates: All in-stock standard braille signs (such as standard toilet, ambulant, and exit plates) ordered before 2:00 PM AEST Monday through Friday are packed and dispatched within 1 to 2 business days.
  • Custom Customised Orders: Custom text door plates, specialized room markers, or high-volume architectural fit-out schedules require an explicit 5-day manufacturing lead time prior to courier handover.
  • Weekend Policy: Orders are not packed, dispatched, or transitioned to couriers on weekends or official public holidays.

2. Shipping Rates & Delivery Estimates

  • 2. Shipping Rates & Delivery Estimates
    We offer transparent flat-rate shipping criteria across Australia to ensure easy B2B project estimations. All orders are fulfilled utilizing trackable Australia Post parcel networks:
    • Australia Post Express Post (Orders over $50.00): 100% FREE Express Shipping for all orders of $50.00 and above. Estimated transit window: 1 to 2 business days (Next business day delivery within the AusPost defined express networks).
    • Australia Post Express Post (Orders under $50.00): A flat rate of $14.95 AUD applies to all orders under $50.00. Estimated transit window: 1 to 2 business days

3. Shipment Tracking & Project Manifests


The moment your order transitions to our courier networks, a formal Shipment Confirmation notification containing active tracking numbers will be automatically generated and transmitted to your project manager's email profile. Tracking parameters initialize and become fully scannable within 24 hours of dispatch.

4. Transit Damages & Product Assurances


Our goods come with ironclad assurances under the Australian Consumer Law (ACL). If a wayfinding asset arrives damaged, bent, or fractured during transit, please contact our support desk at sales@brailleandsafetysigns.com.au within 48 hours of delivery. We will fast-track priority replacement signs immediately to protect your site certification timelines at zero additional cost.